Lost connection to battle.net and Your connection has been interupted

Hello fellow gamers, i've been having these errors for years and i didn't mind them until now.
The first one is since forever - literally since i play D2 (okay i don't remember 20 years back, but definitely in the last 6-7 years, maybe more) and i've had it in different servers also. The error appears after siting in the chat for a while - like close to 1 hour or more. It appears a window on which it says "Lost connection to battle net" and i have no choice but to press "Ok" and my character gets dropped from the chat back to the account losing all chat history and missing messages from other players who might have whispered. The other scenario is sitting in the chat for even less then 1 hour, clicking on "Join", no game list appears at all, but the same window with same error message.
The second error is even more annoying - it appears when i leave a character in trade game and i play with the other loader/s. It may crash after 1 minute or 10-20 minutes, but it's guaranteed to happen - full black screen and "Your connection has been interupted" resulting in loosing all chat history in the game. It may hold up though and not crashing, but more often then not - it does. And it's even worse if i have 2 trade games open while playing in the third loader elsewhere. Then one of the two games gets constantly dropped after a few minutes. My lap top is 2 year old gaming Asus, my internet is fast and reliable, a friend of mine who i spoke to does not have these problems. I apologize for making this such a long read, I wanted to describe everything in detail.

 

Same here.

 

nobody can understand anything if you write two words, learn to explain like Minas did
anyway @MinasMorgul for me when I click to see the games list and leave it open I never get kick from chat even if I afk for more hours and same like your friend I'm not crashing in trade games either

you tried without wifi?

 

Okay, i'll try with clicking the "Join" and see if it makes a difference. What is Topaz Chat? I forgot to mention that i've had this problem not only since years back, but in different location, on different PC, with different provider, in different server and with different / other version of the game (downloaded from elsewhere).

No, my friend is in the other part of Bulgaria on a different provider.

@Kefflar32 My lap top is always plugged in wit the Lan cable, i never used it on wi-fi.

About the second error - now i remembered a different scenario. Once i was doing an open BH with 3 loaders (i've had a fourth one sitting in the chat like we all do). And while i was going for tp and cleaning with the sors, i BO with the barb, the Assass was just sitting and doing nothing and was getting dropped on every 2-3 runs (the one char who needed exp ). So it seems that the problem occurs when a character is inactive. But that was just on one occasion. I've done multiple BH runs like that and was just that time, while having two trade games open - one of the two gets constantly dropped.

--- Double Post Merged, Nov 2, 2025, Original Post Date: Nov 2, 2025 ---

Well, I can happily say that the first issue is resolved. All i did was just - pressed on the "Join" button right after i entered the chat, and left the game list open for the entire time. My character stayed the whole day in the chat and i was able to scroll all the messages. It really was that simple and it never ocurred to me to try it. Thank you @Gix and @Kefflar32 for the advice.
The second issue remains, but i'm so used to it, that i check my trade games every few minutes, so i guess that will be it.

 

1. I don't know how to check my ping. For some reason the commands /ping and /latency dosen't work. Loosing packets - don't understand that either;
2. Okay, i'll try on Wi-Fi and will let you know;
3. Don't know how to switch to these GS3/5, etc... ;
4. I will try that as well, but my internet at home and my phone use the same service provider, so i don't know if it will make a difference.

--- Double Post Merged, Nov 4, 2025, Original Post Date: Nov 4, 2025 ---

Quick update - with the Wi-Fi is the same. It dosen't matter if it's the home Wi-Fi or with the Hotspot from the phone - still the inactive character gets dropped. I'll try to find a friend with different provider to try from other phone.

 

Regarding the server - just write in game description (while creating), under game name and password, GS1 or gs3 or any other which is closest to your location (server description, namely regions are also listed in “create” window). It has great difference, for me Central Europe ping is 50-60, and for Europe north, for exe, it is 120+. Works the same as Speedtest, if you check connection to nearest provider the speed is higher

 

I have noticed recently that once players in the chat exceed 40 I start getting lags of 100+ which makes the game quite easy for grinding shop items / charms rolling etc. Can you please elaborate if putting the "GS1/2/3 etc." is supposed to be with interval between GS and the number or as you have written it with no interval? Does it, in a way change the server the game created is going to ?

EDIT: I have tested it and it actually creates an immense difference - from 600+ ping on Australian server to 60 ping towards Europe Central. Also - it does work both with and without an interval between the GS and the number. This is one of the most useful comments I've ever stumbled upon on the forum! I think this clarification needs to be pinged or announced in-game!

 

Another update - i've tried with a Hotspot from a different provider and it crashes the same - no difference at all. So i guess it's not my internet that's the issue. Next i will try those GS stuff.

 

I have the same problem.

 

To be honest - i don't remember if i had this before. Maybe not, but i can't say for sure. Anyway - i tried these GS stuff and with GS 3 the game crashed the same way - almost immediately. With GS 5 however it held about 2 hours and then both of the trade games crashed at exactly the same time - that's a first time 2 loaders are disconnected "together". I will continue to try in the next few days with those GS's, if anyone has any more ideas, i'm open to try. Thank you to everyone who have joined the discussion so far.

 

No i havent read. And did you read what problem have minas? If you read it, i have same problem. You want me to write the same thing as him? If it is common isue- fix it.

Here "same problem" The second error is even more annoying - it appears when i leave a character in trade game and i play with the other loader/s. It may crash after 1 minute or 10-20 minutes, but it's guaranteed to happen - full black screen and "Your connection has been interupted" resulting in loosing all chat history in the game. It may hold up though and not crashing, but more often then not - it does. And it's even worse if i have 2 trade games open while playing in the third loader elsewhere.

 

If you are from Bulgaria, please share where do you live and which is your internet provider, so we can make comparison with me.

Quick edit - just made two trade games with GS 5 and one of the two crashed again very quickly - like all the previous cases. I've hade two trade games / loaders (both inactive characters), one loader in the chat, and a fourth one on it's way to Nihlathak, but went AFK with it as well to write this post. Shortly after (5-10 minutes) the other trade game with GS 5 crashed as well.

 

Yes im from Bulgaria. The problem iits not from internet, because if its internet, all your chars will crash. I leave 2 3 chars in game, selling or want to buy smthng, sometimes they stay 30 min and got crash, sometimes they stay 2 mins and they crash. The other char with whom i farm not crash with them.

 

Dude, just give this simple information, so we can eliminate one more variable. Read the posts on @Gix why this might be important. I live in Ravda - a sea resort in the Burgas region and i use Yetel as a service provider. I've tried also Hotspot from a friend with Vivacom as his's service provider and it was the same. But since we are small area, i think the service providers use the same routing (like Gix suggested) for their communicating services (i'm not 100% sure on that though) - therefore it dosen't make difference if my internet is Yetel or Vivacom. Just tell us where do you live and who is your provider and be in some use for the topic.