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"We got an error" message when attempting to connect..

Discussion in 'Help Desk' started by antexy, Jun 14, 2014.

  1. antexy

    antexy Member

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    idk if anyone else has this problem, but ive been trying to fix it and have no other idea what to do
    i have followed the steps;
    installed d2, installed patch, installed the europebattle.net installer, and ran the .reg file
    ive also tried doing it manually with the gateway editor but i still get the error message.
    anyone have any clues to solving this? pls help
     
    antexy, Jun 14, 2014
    #1
  2. Gix

    Gix Founder

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    You get that error when you try to run the loader? Can you launch the game from the default diabloII.exe ?
     
    Gix, Jun 14, 2014
    #2
  3. antexy

    antexy Member

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    err sorry, its when i click connect to battle net, and it says "Checking Version", and the message pops up.
    so i reinstalled it, and restarted my computer, but now everytime i click connect to b.net it starts patching. ( i have already installed LOD 1.13C before this happened )
     
    antexy, Jun 15, 2014
    #3
  4. Gix

    Gix Founder

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    The game seems not to be patched correctly then.

    Uninstall and make sure you delete the remaining files of your Diablo II (including any cloned folders that you might use for another D2 server)

    Try reinstalling the game on a different HDD/SSD partition by following the next steps.

    1. Install Diablo II
    2. Install the expansion LOD
    3. Download the blizzard 1.13c patch that is listed in our website and patch the game
    4. Download our server patch installer and select your Diablo II installation folder.
    5. Run the loader as administrator. Mouse 2 > Run as administrator

    Also, you have not specified what is your OS so make sure you post that too.
     
    Gix, Jun 15, 2014
    #4
  5. antexy

    antexy Member

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    i have windows 7
    it still patches after i've reinstalled it and ran as administrator :/
     
    antexy, Jun 15, 2014
    #5
  6. sphinx2

    sphinx2 Member

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    If you installed 1.13C, not anything else, and it still patches, it is most likely that your D2 client is still connecting to Blizzard's battle.net (official D2 servers), where the auto patch updater takes your version to 1.13d. Try following the instructions in Gix's previous post or simply adding the EuropeBattleNet server to your D2 server list, using bnet gateway editor (don't forget to SET IT AS DEFAULT, otherwise it will still connect to official bnet - which is set as deafult - and patch to 1.13d).

    Come back and post if this fixed your issue.
     
    sphinx2, Jun 15, 2014
    #6
    Gix likes this.
  7. antexy

    antexy Member

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    is there something wrong with the EuropeBattleNet.reg file?
    im currently trying both manual and automatic ways to install and when i run the .reg file, EuropeBattle.Net doesnt appear on my server list.

    (now im getting the "we got a big error" message again after i've tried connecting to b.net server )
     
    antexy, Jun 15, 2014
    #7
  8. sphinx2

    sphinx2 Member

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    You should use the d2loader that is packed in the server archive (together with the server patch and don't remember what else). Apply compatibility settings for XP SP2, since you're running Win7 (details on how-to in an older post in the same section), Run as admin and you should be good to go. It solved my similar problem, so I guess it should fix yours as well.

    Don't forget to say thank you if it helped.
     
    sphinx2, Jun 15, 2014
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    Gix likes this.
  9. antexy

    antexy Member

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    alright well i've tried just about everything.. and it doesnt work.. so i dunno wat else i can do
    thanks for all the help though! i appreciate it
     
    antexy, Jun 15, 2014
    #9
  10. Gix

    Gix Founder

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    Run the game as normal until you find a solution. The "we got a big error" message comes from the loader.
    Also make sure net framework 4 is installed, nowdays most programs depend on it.

    To me it looks like you have lots of messed registry files and probably plenty of undeleted cache files so you might try a soft that cleans and fix registry files or even perform a complete OS reinstall.
     
    Gix, Jun 16, 2014
    #10
  11. Nugs0153

    Nugs0153 Member

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    Nugs0153, Jun 18, 2014
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