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Solved Beating difficulty and re-joining realm causes "Unrecoverable internal error"

Discussion in 'Help Desk' started by Scarlet_Evans, Dec 10, 2017.

  1. Scarlet_Evans

    Scarlet_Evans Member

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    Good evening!

    After going through all the installations, compatibilities, -3dfx glides etc., I started playing yesterday. Almost everything works fine, till someone rushed my Sorceress on Normal HC and wanted to help me on Nightmare too.
    Knowing from past that you can't host a game on higher difficulty, unless you exit Realm and enter with your Character again, I quit to the character selection screen and while trying to enter again... I received "Unrecoverable internal error [numbers and letters here]"

    I tried to open the game again, as this person was waiting for me to host, but it didn't worked. I tried to launch from game.exe, EuropeBattle.exe, Loader.exe, but none of these worked. It was adding more and more game.exe that I couldn't terminate copies to the opened processes.
    I terminated this GameGuard process and game.exe processes somehow terminated, but I was unable to launch the game again. It didn't wanted to start.

    Some time later I restarted my PC and the game was working again.

    Today, I finished Nightmare difficulty with my Sorceress. I quit to the character selection screen and remembering what happened yesterday, I chose other character. I entered the Realm without problems, so I happily quit and tried to enter again with my Sorceress... and of course the game crashed again. This time I made a screenshot, which I am attaching below (or you can see it here: https://puu.sh/yDuS1/f560918e46.png )

    Halt
    Location : , line #827

    Expression: Urecoverable internal error 6f8f78ee

    Any idea why is it happening?
    Does it always happen, when one finishes Difficulty and tries to join Realm again?
    Any idea how to prevent it from happening, so the game doesn't crash and I can keep playing?
     

    Attached Files:

  2. colder

    colder One of the Legends Game Master

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    Whats ur acc in game ill help you pm in our lang ;)
     
  3. Gix

    Gix Founder

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    Hello and welcome, @Scarlet_Evans.

    No, it does not. Most people only need to re-log and that's it, no errrors. This seem to be an individual isolated error that you get and I'd suggest you perform a clean reinstall of the game and try again.
    PS: english client is recommended.

    It is an old game but you will encounter similar scenarios with any other application too ; it may suddently stop responding for no reason and a simple reboot could make it work again. The OS is constantly changing everytime we do something with our PC and sometime registry changes may cause such errors and in this case a full game reinstall is most recommended as it usually fixes these individual errors.


    @colder, post your advices in this thread not in private as someone else may encounter the same issue in the future and he may search for a solution.
     
  4. Scarlet_Evans

    Scarlet_Evans Member

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    Now game got broken for me :O
    This time I was able to join realm, but after trying to join the chat, the error appeared again:
    https://puu.sh/yDvGJ/a0ebdbb66c.png

    Another try: I tried to make a game, but I received some "bad image" error and game crashed:
    https://puu.sh/yDvHQ/b345c08258.png

    I tried once more and again, but now I keep getting 2 errors, whenever I try to join or host the game, no matter which character I use:
    error 1 : https://puu.sh/yDvHQ/b345c08258.png
    error 2 : https://puu.sh/yDvRp/c82d6273cf.png

    So, I should reinstall the game and client? I will try, but why would everything be perfectly fine all the time, then every time I beat the difficulty, things get broken? Never happened to me on any other server on original Battle.Net, so I assumed that maybe it's client related :(

    @Gix I will try doing this, probably tomorrow or day after that, then I will try to beat some difficulty with another character, and I will answer here if it helped or if things changed :)

    Edit: @colder exactly the same as here :) But if trying to join chat crashes my game an trying to join any game crashes it too, then I don't know, if we can communicate there.
     
  5. colder

    colder One of the Legends Game Master

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    How @Gix says you need to try to use another client d2 , i prefer from http://europebattle.net/d2/join there you have diablo2 just to download,unpack and install patch europebattle.exe to that folder, btw if you will join sucess try to use here more accounts than one it willbe better for you and faster game, here you can use more accs, maphack and autotele.
    GL
    PS: If will need help in game pm me *colder/KoG-Colder1
     
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  6. Gix

    Gix Founder

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    It is client related but you are still using the original game client files while playing here except you do not need a cd-key and just because it didn't happend to you before it doesn't mean it never will. Errors are common with any piece of software out there and troubleshooting isn't always precise so you may encounter such odd errors too, out of nowhere. I used to experience game errors twice or so during the years and a clean reinstall always fixed it for me. Anyhow, the other two errors are definetly a sign that you need to perform a full reinstall of the game so start with that and let us know how it goes.

    PS: I love when people explain in detail the problem they have as it help us so much in troubleshooting. Kudos for that!
     
    TimmyDeezNuts and colder like this.
  7. Scarlet_Evans

    Scarlet_Evans Member

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    Errors are common with any piece of software out there and troubleshooting isn't always precise so you may encounter such odd errors too, out of nowhere.
    (...)
    Anyhow, the other two errors are definitely a sign that you need to perform a full reinstall of the game so start with that and let us know how it goes.​

    Thank you! This gave me an idea, as I had similar situation with other game in past, and looks like I fixed the latter problem in a very easy way, game works again without a need of reinstalling it!
    I have the game on external HDD and after the "Unrecoverable internal error", while trying to terminate the game, I unplugged it and plugged it in again. Looks like something went wrong and it was seeing some files, but some of them were not working. The game somehow was launching, but then it was crashing, as it couldn't access some files. Re-attaching it properly fixed it and now I can play again.

    The first and the weirdest problem remains unsolved for now though - why the game works fine, then crashes after beating the game difficulty and trying to re-enter the realm? :ROFLMAO:
    I will see, if beating the game with some other character will result with the same thing happening. If so, then I will try to actually re-install everything and beat the game on some difficulty again. I will keep you informed, whether this happens again or it gets solved somehow :tup:
     
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