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Solved Getting disconected every game

Discussion in 'Help Desk' started by García, Apr 21, 2016.

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  1. García

    García Member

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    Whenever I leave a game, I get disconected from battle.net, means i have to log in again to the server, every time, every game. It's frustrating :(
     
  2. Gix

    Gix Founder

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    Unless you have internet problems you might want to reinstall the game as this always helps with some weird game errors/issues. Make sure to uninstall it correctly though (delete registry files too) before reinstalling.
     
  3. García

    García Member

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    I'll give it a shot, thanks.
    --- Double Post Merged, Apr 21, 2016, Original Post Date: Apr 21, 2016 ---
    It didn't work, any ideas? I've realized it just disconnects me from battle.net always even if I'm not in a game. :\
     
  4. JohnDoe

    JohnDoe Active Member

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    Open your command prompt and start to ping some site to be sure that you have no problems with the Internet connection.

    ping sitename -t -l 1024 : ) And see if there will be any interruptions / Timeouts.

    EDIT : U better ping d2.europebattle.net :)
     
  5. García

    García Member

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    Well not even one package Lost so I don't think is that :(
     

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  6. JohnDoe

    JohnDoe Active Member

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    Don't uninstall the game, try to re-install the realm patch only. But don't copy/paste, download the installer and try.

    We gonna fix the problem together, do not worry :)
     
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  7. García

    García Member

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    Thanks a lot for youtr time and help,
    Still no results, I tried that, tried with another lanaguage, even with another server so I guess the problem is in my pc :\
     
  8. JohnDoe

    JohnDoe Active Member

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    Rather, in the operating system and not in the computer itself ( Hardware )

    The problem is even limited to the game according to me. Anyway what is u'r operating system, 7,8.1,10 ?? Or the other way u can install one TeamViewer and PM me with the ID / Pass.. I'll check if I can do something ( This is optional ofc ) You just have to provide me with as much as possible information to be able to analyze the problem and of course to fix your game :)

    Other thing, u can try without maphack ( If u use )
     
    Last edited: Apr 21, 2016
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  9. García

    García Member

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    Thanks Again, I'm using windows 10 64bit Gonna try the maphack thing. I'm about to leave, but later at night or tomorrow will do the teamviewer thing!

    Update: without maphack, still disconnects me.
     
    Last edited: Apr 21, 2016
  10. Gix

    Gix Founder

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    Provide some screenshots or even better, a video so we can see exactly how it happens. You can get a free software like fraps, camstudio, bandicam to record a fast video and upload it on youtube.

    @JohnDoe, just as a side note, ICMP packets (ping) can be blocked or limited by most providers/firewalls so that's not an accurate test. A traceroute has more sense.
     
  11. García

    García Member

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    Ok i've taken some screenshots to make it a little clear.

    1. In the first screenshot I just joined one game everything working fine.
    2 3. After a short time I use any command and shows no result, can't talk to friends, can't whisper, can't list friends, can't do anything with commands.
    4 5. When I leave the game I return to login screen, every single game I leave, same result.
     

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  12. JohnDoe

    JohnDoe Active Member

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    Thanks for the info @Gix

    So.. Let's sum up the things.

    Re-Installed Game : Done ( Not Fixed )
    Re-Installing The SPatch Only : Done ( Not Fixed )
    Without MH : Done ( Not Fixed )
    Other Server : Done ( Same Thing )

    Hmm.. Btw, do u have any Inet problems, short breaks or something ?! As I told ya we gonna fix this. Just hit me with ID and Pass when u rdy : ] And just open the game folder :)

    I'll be online for about 2 hours.
     
    Last edited: Apr 22, 2016
  13. García

    García Member

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    No internet problems so far, good connection Internet is flawless.
    --- Double Post Merged, Apr 22, 2016, Original Post Date: Apr 22, 2016 ---
    So how do we do that? got teamviewer already.
     
  14. Gix

    Gix Founder

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    Are you using multiple clients? Do you share your account with someone else that plays at the same time you do?
     
  15. García

    García Member

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    No and no, just me and one client.
     
  16. JohnDoe

    JohnDoe Active Member

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    I'll be online tonight. We can do the Teamviewer thing when I come back to home from work. I'll be online around 18/19:00 Server time.

    I want to solve the problem, but I just have tasks that can not postpone :( Cya tonight.
     
  17. García

    García Member

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    Don't worry I'll wait, thanks for your help, Cya tonight.
     
  18. JohnDoe

    JohnDoe Active Member

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    PM with ID and Password. :) :)

    I'm online so. When u rdy we gonna fix your game :p
     
    Last edited: Apr 23, 2016
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