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Solved Issues after closing everything

Discussion in 'Help Desk' started by JivkoEnev, Dec 13, 2021.

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  1. JivkoEnev

    JivkoEnev Supporter

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    Hello,

    so I've installed the new patch and all, can join, play like before, but when I exit the game completely it's always a different issue, but the main one is that I get a full black screen, I can switch between tabs and close them (closing them does not make them disappear from the screen, but I can't click on them either), I cannot click anywhere on the screen and last time the Win 10 Focus Assist starter turning itself on and off, on and off, on and off super fast. I actually had to CTRL+ALT+DEL and click on Switch Accounts (I only have 1 account though) in order to re-load the whole windows, without actually restarting my PC. That seems to happen every time I close the entire game, after joining in from the new launcher. I've played before on the server, never had an issue like that.
    Any idea what might be causing this?

    Many thanks,

    me
     
  2. Gix

    Gix Founder

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    Hello @JivkoEnev,
    I don't think I have ever seen something similar to what you're describing but the launcher shouldn't have anything to do with it as it simply launches the Game.exe itself and you may choose so it closes anyway when you click the Play button. Are you saying that running the game differently doesn't give you any of this behavior? If yes, what are you running exactly? Also, are you running the game in windowed or full screen mode and what happens if you create a shortcut of Game.exe and run it in windowed mode? What about running EuropeBattle.exe instead?
    Any compatibility settings that you've made, as well as what 3rd party tools are you using?
     
  3. JivkoEnev

    JivkoEnev Supporter

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    I'm not running anything differently to be honest. I already had the files from the previous season, simply installed the new launcher, it created 2 new shortcuts and I run the Diablo II Europebattle one, as oppose to the Diablo II Launcher. I've always played on Windowed Mode, as full screen on a 24" is quite large. I didn't need to change anything it automatically started on windowed mode. I played for a while, decided to leave and noticed that the window didn't disappear when I closed the game. What I was last seeing, before closing it was left in the middle of the screen. The game itself was shut, but I was unable to click anywhere, only able to close things who also froze where they were opened and swap between apps with ALT+TAB. My mouse didn't allow me to do anything and after a few seconds it all went black so as I said I had to log off in order to reset the system. This is how it was set up to run, I haven't touched a thing on it. Twice it went like that with the 2nd time making the "Focus assist" going mad and out of my control and it again led to a black screen. I haven't logged in since then.
     

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  4. Gix

    Gix Founder

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    Then I suggest trying again after a computer restart and see if it happens again, you could also turn off windows focus assist and see if you experience the same situation. Most definitely it has nothing to do with the game as thousands are playing it just fine, it comes down to something going on your end. Google results are generic to all kind of applications where similarities can be observed so it's hard to tell exactly what may have caused that, it could be related to the video drivers or some software conflict or something completely different since you're saying every other app froze too.
    If this is still happening (and you should login and test it out to see that, otherwise we cannot troubleshoot it at all) then I would recommend doing a clean game reinstall following these exact steps from here but first I would also try running D2VidTst.exe and let it do a quick video test, then make sure default settings are being used.

    Duplicate thread of http://forum.europebattle.net/threads/old-issue-continues.546944/#post-990483
     
    Last edited: May 12, 2022
    Atox likes this.
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