Important Official Server Reboots & Maintenances Thread

You may have noticed a mass disconnect a hour ago on some of our servers.
It was because our hosting company was updating an arbor patch for the ddos mitigation device.

The new 3 MILLION USD ddos protection equipment has been installed by the hosting company. This is a great investment they made and music to our ears when it comes to ddos protection so we can offer you the best gameplay ever!

PS: Remember that first time when connecting to the server, you may get an error or a loading screen so make sure you try it again so your IP gets whitelisted on your 2nd attempt. This is a so called TCP authentication and provides more security for the server and the players.

Let us know if you feel any issues in the next coming days.

 

Our hosting company has updated their internal network today and brought in the new L7 protection.

While rerouting the traffic to the new network, some mass disconnects have occured for some of our players. The problem was fixed few seconds later and everything is stable.

 

Our hosting company replaced some faulty core routers, network cards and is is almost done upgrading the internal network.

Until they are completly done, this may lead to random disconnects so please be patient as we want this to be done as fast as possible too.


UPDATE: Seems the issue camed from the new Arbor update so we removed it from the server and everything is fine now.
We will wait for news about this situation.

 

We had a loop issue on one of the ddos mitigation arbors today which caused some issues during an attack we had.
We hardened the rules and let the hosting company upgrade the software, therefore the reason why some of you could not connect for a couple of minutes.

The whitelist is currently reloading so in case you cannot connect, restart your modem and should be fine.

 

Some of you could had some issues today when connecting to our servers today due to a false-positive wrong interogation.
Runned couple of tests with the hosting company and it's finally fixed. If you still have any issues accessing our website or servers, send me a PM.

 

Dear Players,


Either today or tomorrow we are going to have a planned maintenance in order to optimize our servers, upgrade parts, etc. It will be done during the night and a general message will be shown on our website once we have started.


The servers will be unavailable during this maintenance period and it will take few hours.



Thank you

 

The maintenance will be held today ( Friday 29 November ).
Start hour is now known yet but should be around 2:00 PM Server Time ( US night time)

 

Maintenance Started

 

We are currently waiting for the technical team of our hosting company to upgrade the hardware parts and fix an issue with their panel concerning auto-reinstall of operating systems as we want to switch to our own licenses that we bought recently.

Take note that we are on friday, night time so we will have to be patient and wait. I will keep you updated.

 

We are performing an unplanned maintenance that concernes security updates. It shouldn't take more thank few minutes.

 

Servers are back online, thank you for your patience.

 

A general reboot was performed on a late hour (server time) due to some routers reconfiguration. This caused a downtime of 2 minutes.
Servers are back online now.

 

We had a short downtime of about 4-5 minutes today caused by some faulty router which has been replaced by the hosting company.
You may experience some random disconnects while it's being reconfigured.

 

We performed an unplanned maintenance of about 10 minutes after we have found an issue with one of our SSD and a blocked process that were sucking up all the free space within few seconds. The problem was traced, servers were restarted and everything is back online and running fine like always now.

Thank you for your patience.

 

There will be some connection issues for about 10-15 minutes as announced by our hosting provider in order to verify the routers

Planned Maintenance completed.

 

Diablo II server currently down due to some unknown issue with the filtering routers. We are investigating the issue.


EDIT: Seems that the server is actually down only for some people since there are about 200 users online. Contacted the hosting company to check out the problem.


EDIT: Server back online after few minutes of downtime for those who couldn't connect (mostly South America players)

The issue camed from some broken firewall rules that had to be re-created so the problem is fixed and all is good now.

 

We are currently performing a general maintenance to all our dedicated servers, including hardware checks and a reboot as the last one was performed months ago. It should take no more than 15 minutes.

All servers are back online, thank you for your patience.

 

Our hosting company is having some congestion problems on the internal network, therefore you may experience some slight delays (lag) on the servers.
They are currently working on fixing this so please be patient. If the delay is too high for you take a break for an hour or two and come back later. Thank you.


EDIT: The issue has been fixed. Happy gaming!

 

A general maintenance is currently being performed on all our servers in order to install OS updates.

Also, our Diablo II server is under maintenance as well in order to check today's games crash issues.

 

OS Updates Completed -Servers back online.


Keep in mind that the Diabo II server is currently under maintenance.