Important Official Server Reboots & Maintenances Thread

Our hosting company is currently performing an unplanned maintenance, affected servers should be back online soon. Thank you for your patience!

UPDATE: All servers are back online.

https://pbs.twimg.com/media/DOMFo9CX0AAbEKv.jpg:large

 

Routine maintenance has been completed. A short reboot that ensures the server stability and reliability has been performed on the primary diablo gameserver.

 

Our hosting company is currently experiencing technical difficulties therefore you will notice higher latencies and possible packets losses. They are aware of the issue and already working on a fix with the cisco company to fix a bug that's present into their equipment and caused network configurations stored inside their switches to constantly reset. Thank you for your patience!


Update 1 : Things are back to normal for the majority of our players, network circuits are still being rebuilt therefore some of you may still be impacted until the routing is fully corrected.

Update2 : The latency is normal in all direction and the hosting company will definetly come up with a plan tomorrow in order to prevent such issue from happening again in the future.
Thanks for your patience.

 

Routine maintenance has been completed. A short reboot that ensures the server stability and reliability has been performed on the secondary gameserver.

 

A short reboot has been performed over the primary gameserver as games got stuck, everything is back to normal now.

 

Routine maintenance has been completed. A short reboot that ensures the server stability and reliability has been performed on the secondary gameserver.

 

A short reboot has been performed on the primary gameserver as some of the open games got stuck.

 

Just letting you guys know that we're currently performing an unplanned maintenance as we are doing some server side work.
Server is back online.

Do note that we are still tweaking some things at the server level so if you get stuck on a fail to join after a few games sometime, be patient as we're working on it.
We released a server side fix for this and seems to be working fine now.

 

Keep in mind that we shall perform several multiple reboots in order to test and improve our custom authenticator stability, announcements will be made in game when this happens.

All done, final patch has been released. Thanks for your patience.

 

Routine maintenance has been completed. A short reboot has been performed and all servers are now back online.

 

We are currently performing an unplanned maintenance and taking the opportunity to install OS updates and do a complete reboot of the dedicated server, we should be back online in a few minutes.

Maintenance completed, servers are back online. Thanks for your patience.

 

A short routine maintenance has been performed in order to update the core platform, all servers are back online now.
An automated restart script - together with informative messages - has been implemented for the diablo gameservers so they reboot on a daily basis at 4:00 AM UTC in order to ensure stability and reliability.

 

A short routine restart has been performed on some of the game servers.

 

We performed a short restart on some of the game servers to purge old logs and remove any characters that were stuck.

 

A short routine restart has been performed on some of the game servers.

 

A short routine restart has been performed on some of the game servers.

 

A short routine restart has been performed on some of the game servers.

 

We have been informed there are some issues in the datacenter where our main game server is located and apparently a major upstream is having their problems at the same time, thus the server is currently inaccessible. All our other servers are online but the offline server is where the main platform is being hosted on, websites are unaffected. Be patient while they investigate and fix the issue as other several hundred servers are offline as you can see here and seems to be related with the incident they had in the early morning since same racks are being affected.
I'll update this post once I get any news from the hosting company.

UPDATE 1: The problem has been identified and they're working to bring VLAN by VLAN back to production.

UPDATE 2: We're back online, thanks for your patience.

 

We performed a short unplanned maintenance in order to be able and have a better look on what's happening since we are currently experiencing some unknown random instability issues that may cause your game to crash unexpectedly. The server is back online, however the issue may occur at any time so make sure you always use the trade window if you want to mule or trade any important items by running a second game instance and don't drop them on the ground. Sorry for the inconvenience everyone.

 

Our hosting company is currently experiencing technical difficulties in one of the datacenters where our main platform is being hosted therefore you may be unable to connect to our servers.
They are aware of the issue and already working on a fix to restore the network, we will update this post when we have more information.

UPDATE: All servers are back online.