Important Official Server Reboots & Maintenances Thread

A short routine maintenance has been performed in order to apply an update to the core platform, all servers are back online now.

 

We are currently experiencing an unexpected downtime due to some issues in the datacenter company where the main platform is being hosted, not sure what is the reason as of now since their status website seems to be down too but it seems multiple other services over the world are affected by this as well. Be patient for now.

UPDATE 1: Seems they are experiencing some network issues and they are working on it.
As far as I can see this is resolved for us but we are going to wait some more for their update as they seem to be working on it still.

UPDATE 2: They announced the services are coming back smoothly and that they are currently checking on the backbone and core network infrastructure.
They made a statement that an infrastructure incident was confirmed and the incident is not related to external events which I'm guessing they are referring to the COVID-19crisis so it's not related to that.
In case you're curious to find out more you can read their entire work progress in the link posted above.

UPDATE: All servers are back online.

 

Short routine maintenance has been performed earlier today.

 

A short reboot has been performed earlier today in order to apply a cache limit increase, you will need to relog upon leaving your current game.

 

We are currently investigating an error at the login server. If you are already in a game, do not disconnect or you won't be able to log back in.
This has been fixed, you may log in as normal.

 

As per the in-game announcement, we shall bring the servers down in about 15 minutes in order to apply the latest updates. The intervention shouldn't take longer than half an hour.
Maintenance has been completed, make sure to download the new server patch from our website http://europebattle.net/d2/join

 

Our main provider experienced a short network outage earlier today, resulting in a small downtime as the redundancy abnormally kicked in a bit too late. They are currently investigating the incident.
All systems are already back online and stable.

PS: An emergency maintenance on the network will be performed on Sunday at around 2:00 AM UTC to address the incident, during this time you may experience packet losses for a couple of minutes.

 

Our forums experienced an unexpected downtime today for several hours due to cooling system issues in the data center building where some of our services are being hosted. Unfortunately, this took longer than expected as both their primary and secondary systems were affected by a powerful storm but the technicians were able to resolve the issue.
Our other services did not experience downtime and the forums are back online too, thank you for your understanding.

 

We are currently experiencing unexpected downtime due to issues within the data center company where the main server platform is being hosted and the incident is already being investigated.
Servers are currently down because of this and we'll update this post as soon as they are back online.

UPDATE: It looks like the problem returned after a while since the fix was implemented, we will update this post as soon as we have more information on the situation.

UPDATE: All servers are back online. Thank you for your patience, and we are sorry for the inconvenience.

 

Our forums experienced an unplanned downtime earlier today and they are currently back online, no other services have been affected during this time.