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Solved Your connection is been interrupted error

Discussion in 'Help Desk' started by Javy, Jun 4, 2017.

  1. Javy

    Javy Member

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    Hi,
    I am getting this error on every game i create or join independent of the character.
    I have constant low ping to d2.europebattle.net (37) .
    I tried to clean install D2 and then followed the instruction for the d2.europebattle.net.
    This is happening from last Monday and before that i have no problems to play on the server.
    I have no firewall or antivirus that can interfere with the game.
    This behaviour is observed independent if the game is played as is or some tool have been injected (from the allowed ones).
    I checked the common errors list but this is none of them.
    It looks like the server kicks me off or maybe is the game guard?
    Some advise or support will be appreciate.
    Thank you in advance!
    Best,
    Javy
     
  2. Nopik

    Nopik Game Master

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    Hi.
    Your PC is connected by wire or wifi to your router? Because it seem like router changing bandwidth or speed of connection to router. Not lost connection, but when you are connected by wifi and don't have ideally signal strength bandwith (speed) is changed sometimes (....24MB/s, 54MB/s....).
    So if you are connected by wifi i ask you. Dont have new router, or you dont moved your pc at monday?
    And my recommendation is if you are connected by wifi, test it with wired connection.
    Hope i help.
     
    Gix likes this.
  3. Gix

    Gix Founder

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    Try a hard reset of your router, this error normally pops up either in case of a gameserver crash (which is not the case here) or when your connection is really unstable.
     
  4. Javy

    Javy Member

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    Hi Nopik,

    Thank you for answer!
    I am connect by wireless but I am sure it is not the problem as my signal strength is never lower that 80% at home. Anyway I tried to connect by cable and the same error is still occurring.
    I don't have a new router. On the other hand i move my pc a lot but don think is related anyway.
    Your suggestion gived me an idea that maybe the killer network manager is involved somehow so i disable it but it didn't seem that is affecting in any way.
    --- Double Post Merged, Jun 4, 2017, Original Post Date: Jun 4, 2017 ---
    Gix i tried hard reset on Monday. It didn't work. Anyway I did it again with same result. I don't understand what you mean by my connection is unstable. I have constant ping from pc and router to the server.
    --- Double Post Merged, Jun 4, 2017 ---
    Some more info:
    tracert d2.europebattle.net

    Tracing route to d2.europebattle.net [188.165.54.9]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms
    2 12 ms 12 ms 20 ms
    3 12 ms 12 ms 14 ms
    4 12 ms 12 ms 12 ms 10.14.246.6
    5 13 ms 14 ms 12 ms 10.14.2.14
    6 13 ms 15 ms 12 ms decix.mad-1-a9.es.eu [185.1.68.65]
    7 37 ms 39 ms 42 ms be99-1157.gsw-1-a9.fr.eu [91.121.131.153]
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 38 ms 39 ms 38 ms 188.165.54.9
     
  5. Gix

    Gix Founder

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    Connection looks pretty much flawless. Are you able to play the game before that message pops up and kicks you out from the game or you're not even able to create or join some other game?
     
  6. Javy

    Javy Member

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    Sometimes I can not ever join the chat. Others the game go smoothly for a minute and then every minion start moving at same place or the map doesn't load. Sometimes the message pops while everything looks fine in the game. The longest game i had with this message is under 3 minutes.
    --- Double Post Merged, Jun 4, 2017, Original Post Date: Jun 4, 2017 ---
    I am not sure if you did something but i have been playing for the last few hours without problems.
    It looks likes is back to normal.
    Thank you for the help and for the server :)
     
  7. Gix

    Gix Founder

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    Well, if everything works fine now I can only think that it was a problem on your internet provider side. Atleast it got fixed now, enjoy the game.
     
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